1.  General

Where can I find more information about a service I want to sign up for?

On the Register page (https://www.blockathletictraining.com/book-online) you will see every service available for sign up, except for sports training. You can click the “Read More” button next to any service to learn more about it. For sports training, please contact carl@blockathletictraining.com

I can’t remember if I signed up for something. How do I check?

Whenever you sign up for any service through the website, you will receive an automated confirmation receipt from bookings@wixappointments.com. Once you receive this receipt, you are signed up for the service you booked. 

What services does BAT offer?

BAT services can be divided into 3 main categories: weekly BAT camp, holiday camps, sports leagues, and sports training. Below is a general description of each service. 

Weekly BAT Camp: These camps occur at the same time and same park each week for the entirety of the Fall and Spring semesters, both of which span 12 weeks. We offer semesterly camp packages for $160 to lock in your camp day and time for the entirety of the semester, or you can walk-in to any camp that isn’t full for $20/camp. Each camp is one hour in length. 

Holiday Camps: These camps occur on school holidays based on the HPISD schedule. We offer a 3-hour morning camp and a 3-hour afternoon camp each school holiday, in which we provide snacks for $45/kid. 

Sports Leagues: BAT sets up a baseball, football, and basketball league each semester in which teams participate in one practice and one game per week. Each sports league season is 8 weeks long with the last two weeks of the season being a tournament in which the winning team is awarded. BAT provides all coaches and uniforms for these leagues. 

Sports Training: BAT utilizes current and former Highland Park varsity athletes to train kids in various sports. Small group training (1 or 2 kids) can be booked at any time by contacting Carl Williams–carl@blockathletictraining.com. Small group training is $60/session. Larger groups must contact info@blockatheltictraining.com to establish weekly training sessions over the course of 8 weeks.

What age groups can sign up for BAT?

Your child must be at least 4 years old to sign up for anything BAT offers. The oldest kids we cater to are 9 years old. There are 3 divisions of age groups for everything BAT offers in the school year. 

  1. PreK - Kindergarten (4-5 year olds)

  2. Kindergarten - 1st Grade (5-7 year olds)

  3. 2nd Grade - 3rd Grade (7-9 year olds)

Is BAT Co-Ed? 

Yes. While we encourage girls to attend, the vast majority of attendees at everything we do are boys.

Why does the location say “UP Park”, which park is that?

While we can guarantee that our services are held in University Park parks due to the vast majority of our participants residing in UP, we must wait on the UP Parks Department to approve of our reservation requests. Once a park reservation is approved or denied, we will update the event to show the location of the specific park, and everyone signed up for that event will be notified via email.

 

2) Services 

Weekly BAT Camp

  1. What do the kids do at BAT Camp?

Each week we plan out 2-3 different sports and camp games for camp that we set up for the kids over the course of the hour. The coaches are there to explain the games, enforce the rules, and make sure the kids are participating. We take a break between each game for water. 

  1. Do the kids need to bring anything with them to BAT Camp?

The kids should wear sneakers and bring a water bottle. We have a water cooler at every camp for them to refill their water bottles.

  1. How do I sign up for the whole semester online?

1) Visit the “Register” page: https://www.blockathletictraining.com/book-online

2) Click “Weekly BAT Camp” and then select the age group your child is

3) You will see options to sign up for different days and times on the FIRST week of camp for the semester. Choose whichever day and time works best for the entirety of the semester. It will look like you are only signing up for one day, but you are in fact signing up for the whole semester. 

  1. How do walk-ins work?

If you’d like to try out a camp without paying for the semester, please contact us at info@blockathletictraining.com or 214-998-8016. As long as the camp you wish to attend isn’t already full, we will greenlight you to come. The walk-in price to any camp is $20, which you can pay cash or Venmo to BAT-1 after the camp.

  1. What if my child can’t attend a camp we signed up for?

See “No Show/Cancellation Policies” under “Weekly BAT Camp” on the Policies age: https://www.blockathletictraining.com/policies

  1. What happens if there is severe weather on the day of camp?

We do our best to have camp no matter the weather. We have camp in rain and in snow, but if there is lightning in the area, or there are downpours, we must cancel camp. There are no refunds or credit issued for weekly BAT camps that get canceled because of severe weather. See “Weather Policies” under “Weekly BAT Camp” on the Policies page: https://www.blockathletictraining.com/policies

  1. What if the camp is full but I want in?

When you click on a camp and it says it is full, there are no more spots left. However, you can join the waiting list by emailing info@blockathletictraining.com. Please do not mess with signing up for the waiting list through the WIX app - it doesn’t work.

 

Holiday Camps:

  1. What do the kids do at Holiday Camps?

We plan out 4-6 different games for these camps that we set up for the kids over the course of 3 hours. The coaches are there to explain the games, enforce the rules, and make sure the kids are participating. We take a break between each game for water, as well as a 15-minute break in the middle of camp for snacks.

  1. Do the kids need to bring anything with them to Camp?

The kids should wear sneakers and bring a water bottle. We have a water cooler at every camp for them to refill their water bottles.

  1. How do I sign up for Holiday Camps online?

1) Visit the “Register” page: https://www.blockathletictraining.com/book-online

2) Click the corresponding holiday camp and then select the age group your child is

  1. What if my child can’t attend a camp we signed up for?

See “No Show/Cancellation Policies” under “Holiday Camps” on the Policies page: https://www.blockathletictraining.com/policies

  1. What happens if there is severe weather on the day of camp?

We do our best to have camp no matter the weather. We have camp in rain and in snow, but if there is lightning in the area, or there are downpours, we must cancel camp. When holiday camps are canceled, we reschedule to a nearby weekend.  See “Weather Policies” under “Holiday Camps” on the Policies page: https://www.blockathletictraining.com/policies 

  1. What if the camp is full but I want in?

When you click on a camp and it says it is full, there are no more spots left. However, you can join the waiting list by emailing info@blockathletictraining.com. Please do not mess with signing up for the waiting list through the WIX app - it doesn’t work. 

 

Sports Leagues:

  1. How many games are there?

Each league consists of 8 games and 8 practices over the course of 8 weeks.

  1. Who coaches the teams?

BAT provides coaches from our staff. All of our coaches are former athletes at a high school varsity level or higher. 

  1. Can I request that my child be on the same team as his/her friends?

Yes. You can do so by emailing this request to info@blockathletictraining.com

  1. Where do I see the rules of the league?

Visit the Register page (https://www.blockathletictraining.com/book-online) and click “Read More” next to the league you are interested in. 

  1. What day are games? Practices?

Visit the Register page (https://www.blockathletictraining.com/book-online) and click “Read More” next to the league you are interested in. 

 

Sports Training (for singles or groups of 2):

  1. Can I sign up online?

No. For small group sports training, please email carl@blockathletictraining.com with your request. In this request, please let him know who wants training, in which sport, and what days/times work for you. 

  1. Can I sign up for just one training session?

Yes. You can schedule out one or however many you want. To better guarantee you keep a consistent time, it is best to schedule out several lessons at a time.

  1. How do I pay? 

Venmo BAT-1 $60 after your lesson. If you do not pay after your lesson, BAT will send you an invoice on Saturday with all your charges for the week. 

  1. What if I need to cancel?

See “No Show/Cancellation Policies” under “Sports Training” on the Policies page: https://www.blockathletictraining.com/policies

  1. Why have I not heard back from Carl? 

Carl is very busy with school, football, and homework, so he has dedicated his working hours to be from 7pm-9pm on Monday-Thursday nights. Carl will respond to all emails from the day or over the weekend during these hours.

  1. What if I have a group of more than 2 kids who want training?

Please contact info@blockathletictraining.com with this request. Note that any group of more than 2 kids will need to commit to 8 weeks of training, paid upfront.

 

3) Refunds & Credit

  1. When do I get a refund, and when do I get credit when my child is unable to attend? 

See the Policies page: https://www.blockathletictraining.com/policies  For any service, refunds and credit are detailed. You will always be notified by BAT staff when you receive a refund or credit.

  1. How can my credit be used?

Credit in your account can be used toward any service we have at BAT. You cannot use credit toward merchandise.

  1. How can I use my credit to pay for a service online? 

You cannot use your credit to pay online as our payment processor and accounting systems are not interconnected. If you wish to use your credit toward a service, you must purchase that service online, and then we will go in and manually refund the card you paid with in the amount of credit you have on file. All credit is issued on the first of each month, and it will take 2-5 business days to show up on your statement. So, for example, if you pay for a $300 service on August 15th, and you have $100 credit on file, your card will be refunded $100 on September 1st.